Mango 5 Customer Care / Call Centre Jobs in South Africa
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Are you passionate about providing top-notch customer service? Do you have experience in Quality Assurance? Our award-winning Ultrasound and Cardiology Diagnostic Service seeks a Customer Service QA consultant to join our team.
As a part of our partnership with the NHS, we provide patient appointments nationwide in a community-based setting. As a Customer Service QA consultant, you will ensure that our customer service team provides the highest level of service to our patients.
Your responsibilities will include:
- Monitoring customer service interactions to identify areas for improvement
- Developing and implementing quality assurance processes and procedures
- Training customer service team members on best practices
- Conducting regular audits to ensure compliance with industry standards
- The successful candidate will have:
- Previous experience in Quality Assurance, preferably in a customer service setting
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- The ability to work independently and as part of a team
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Remuneration:
- We offer a competitive salary of R7500 per month, plus a shift allowance of R500.
- R1000 Kpi Incentive
- Medical Insurance and YouAssist (Access to emergency response, trauma, and home assistance).
- Professional Development: Internal LMS with access to over 70 online courses
- Transport home for shifts ending from 6 pm SAST
Working hours during Daylight Savings are rotated between 9 am - 9 pm and 10 am - 10 pm. We also offer paid UK public holidays.
If you are interested in joining our team, please apply now. We can't wait to hear from you!
Min Requirements:
- Min 2 years of proven experience as a QA within a contact centre environment
- Strong understanding of Excellent Customer Service
- Matric
- Attention to detail
- Clear criminal record
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!
✅ Customer Service Manager: Key & Core Accounts - SANRAL