Sanlam Group Customer Care / Call Centre Jobs in Midrand
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We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
What will you do?
- Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
- Adhering to the implemented processes, policies and procedures and keeping to all Service level agreements
- Handling general information requests from clients in a professional, effective and efficient manner
- Nurture and build strong relationships with internal and external clients
- Updating member information accurately on the system
- Outbound dialing will be required dependent on project-specific tasks
- Support and contribute towards the Sanlam Digital Strategy
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Knowledge and skills
- Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
- Drive towards client services
- Conceptual thinking skills with an ability to interpret business processes
- Able to handle difficult clients and resolve client matters
- Self-motivated with a strong focus on delivery
- Positive, innovative, energetic and a strong team player
- Able to work fast and accurately under pressure
- Client-focused with good interpersonal skills
- Flexible and able to adapt to change
- Diligence and attention to detail
Qualifications and experience
- Matric/Grade 12
- Experience in a customer-centric environment
- Knowledge of Financial Services would be advantageous
- Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
- Competency in an African language
Personal Attributes
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Situational adaptability - Contributing independently
- Optimises work processes - Contributing independently
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