OneDayOnly Customer Care / Call Centre Jobs in Johannesburg
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We’re looking for an ace employee to help keep track of our awesome products, keep our warehouses running smoothly and our customers happy
about you
You have a passion for working with people. You like being hands-on and enjoy being the glue that holds various things together
You’re comfortable in a warehouse setting and thrive in a busy environment
responsibilities include:
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Be able to record all data for reversals of problematic orders, damaged/missing stock, orders stuck in packed status, staff orders that must be captured correctly and in the correct procedure
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Be accountable for reversing orders, dispatching orders, investigating orders in packed status and signing/sending staff orders
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Updating and maintaining all sheets
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Directly assisting your manager in all needs required
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Answering all emails, ASANA tasks and messages relating to queries of missing stock, problematic orders, dispatch queries and staff orders
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Communicating with peers regarding unpicked/problematic orders
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Liaising with the Specialised Queries team and assisting where possible
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Perform ad-hoc duties in any way required by superiors
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Reporting in all ways required by your manager
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Maintain and update implemented systems as required
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Relevant research to be conducted to assist in the resolution of issues that may arise
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Investigating missing stock
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Have extensive working knowledge of Google Sheets, ODO Admin and Magento
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Liaising with stock control, CPT and stores for stock required
requirements / skills:
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Advanced computer literacy
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Excellent people skills
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Ability to understand the complete flow of goods ordered through the system
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Ability to work unsupervised
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Efficient documentation flow
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Attention to detail
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Good time management
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Fast and accurate administrative work
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Ability to work in a team environment
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Attention to detail
qualifications & experience required
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Matric/Grade 12 School Certificate (minimum)
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Higher Certificate in Office administration or Office and Business Administration
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3+ Years in an admin role
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G-Suites & MS Excel – Intermediate
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Experience with Google Sheets, ODO Admin & Magento
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2+ Years Warehouse experience advantageous
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✅ Customer Service Manager: Key & Core Accounts - SANRAL