Komatsu Customer Care / Call Centre Jobs in Gauteng
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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The position will be based at Wadeville and the incumbent will report to the Supervisor – Call Centre.
- Expediting breakdowns, from start to finish and maintaining the breakdown register.
- Communicating with all business units and sales representatives to resolve customer issues.
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Key Job Responsibilities
Job Specification (not totally inclusive)
- Answering of customer calls;
- Expediting breakdowns, from start to finish and maintaining the breakdown register;
- Daily receiving of customer orders on Proxy;
- Creation of sales orders on SAP;
- Daily actioning of customers RFQ’s;
- Creating of service notifications for CEP units on order (inclusive of PNC functions);
- Resolving breakdowns with no stock;
- Communicating with all business units and sales representatives to resolve customer issues.
Qualifications/Requirements
Minimum Skills and experience required
- Grade 12 or equivalent;
- Experience in a customer service call centre environment will be an added advantage;
- SAP proficiency;
- Proficient in MS Office Package: Excel;
- Driver’s license and own reliable transport.
Additional Information
Behavioral Competencies required
- Customer orientated;
- Self-motivated energetic individual;
- Must be willing to work shifts;
- Working without supervision;
- Able to work under pressure focused on accuracy;
- Mindful of continuous cost saving and working accordingly;
- Familiar with the Komatsu Way culture.
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