Rand Mutual Assurance Administrative / Secretarial Jobs in Gauteng
This opportunity at Rand Mutual Assurance in Gauteng is ideal for candidates looking for job, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
As an Employer Service Technician. You will be responsible for providing a world-class service to our customers by ensuring that their queries and complaints are resolved expediently and that they are kept up to date regularly on the progress being made. Engage with customers telephonically and follow up all discussions with written communication. Resolve queries on the first interaction and educate employers to reduce future queries.
WHAT WILL YOU DO?
- Updating non-financial employer information
- Handle customer inquiries both telephonically and by email
- Run data campaigns to enrich the employer database.
- Manage and resolve customer complaints
- Provide customers with accurate product and service information in an efficient manner
- Update existing customer personal information
- Assist clients in submitting claims electronically and completing relevant applications forms
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all information according to standard operating procedures
- Written and Verbal communication with employers to obtain employer/employee data
- Quality assurance of employer data
- Investigating and resolving complaints
- Attending to walk-in customers
- Tracking query trends
- Written and verbal communication with customers
- Update non-Roe information on the system
- Record and track employer queries and report on trends and TAT.
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WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
WHAT YOU BRING TO THE TABLE?
- Grade 12 Qualification/Matric Certificate
- Relevant diploma or equivalent
- 2 years’ administration experience
- At least 1 year in a contact centre environment
- Computer Skills
- Ability to interface with clients
- Attention to detail
- Ability to work under pressure
- Ability to check work accurately
- Interpersonal skills
- Good communication skills (verbal and written)
- Strong administration skills
- Able to take initiative
- Persistence
- Confidentiality
- Customer Service orientated
- Methodical
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