Senior People Communications Specialist - Shoprite Group

The purpose of this Senior People Communications Specialist role is to develop and support internal employee communication services within the Group. The role drives both long- and short-term communications activities including the design and execution of the internal employee communications strategy and a communications plan.

The role works closely with the Head of People Enablement to ensure that the end-to-end People lifecycle is mapped to the People Communications strategy and aligned with the overall Internal Communications guidelines. The role oversees the People Communication Specialist and multimedia designers to create communications which are visually in line with the employee value proposition and create simple illustrations to land the messages more effectively.

Job Category: Human Resources

Job Objectives

Employee-Centric Delivery:

• Actively participating in the goal and making Shoprite an employer of choice by placing internal communications and engagement on the Shoprite agenda.
• Delivering communications expertise, demonstrating an understanding of internal communications policy requirements relating to communications and branding within the People context of the organisation.

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• Playing a key role in the design and implementation of a People orientated internal communications framework, integrating various aspects into the People change and communications strategy and execution roadmap.
• Aligning with the Internal Communications team and the People Experience Team to enable consistent messaging in line with the nature of employee and their working environment and specific needs and preferences.
• Integrating various briefs and insights from a variety of sources, identifying trends, and formulating overarching communications ambitions that improve the engagement of employees. Working closely with the People Communications Specialist to create tactical opportunities, translating them into simple messages. Creating long-term messaging strategies and responding to immediate communications.
• Creating communication categories to enable consistent messaging in line with the nature of communication.
• Working alongside various People teams to consolidate and oversee the interpretation important communications related to People delivery, solutions, or services.
• Providing key assessment perspectives regarding communications platforms and interfaces with employees to ensure that the necessary communication reaches the right audience at the right time.
• Overseeing stakeholder lists to have accurate stakeholders categorized for the various communications and messages relevant to them.
• Overseeing the development of systems for record keeping of communications in line with internal policies and procedures and legislative standards.
• Leading and participating in ad hoc projects and delivering relevant communications according to timelines.
• Playing a leadership role together with the Head: Enablement to enhance the communication practice and align with corporate communications and other stakeholders where relevant.

People (Self, Team & Organisational):

• Leading the People Communications practice and participating in and aligning with the Enablement team to deliver solutions and services to the business.
• Participating in various Enablement team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered, and valued.
• Participating in various Enablement team activities that foster a wellness culture to ensure that the team mentally, physically, and emotionally feel supported.
• Participating in the enablement of a culture of open and transparent communication within the Enablement team.
  
  

Financial, Reporting & BI:

• Ensuring accuracy in data input and relevant reports as applicable to the Enablement team.
• Using official data sources to inform administrative outputs.
• Assisting with compiling reports for input to broader Enablement team.
• Consolidating costs, proposals or data as required by the Assessment and/or Talent solutions team.
  
  

Governance & Compliance:

• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance with organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
• Managing the identification and mitigation of internal People communication risks.

Future-Fit:

• Participating in the integration and effective flow of work with other service areas and business.
• Identifying opportunities for continuous improvement in communication’s function.
• Suggesting or sharing ideas related to relevant communications technology requirements where required.

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Qualifications

• Degree in Human Resources, Communications or equivalent - (preferred).

Experience

• 4+ years in an Internal Communications role or similar with exposure to the specific end-to-end communications practices, processes, reporting, feedback, and related activities in a Group HR setting across various locations. Exposure to the full end-to-end People
• Communications function - (essential).
• Experience within the FMCG, retail sector or similar - (preferred)

Knowledge and Skills

As per the role requirements.