Mondelez International Customer Care / Call Centre Jobs in Eastern Cape
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You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Serve as a dedicated contact (business partner) for a defined set of customers for order management
Take orders, process and edit them, ensure delivery in a timely and accurate manner, and create billing information (including credit and debit notes)
Have regular direct contact with customers (supply chain or buying department) regarding logistics
Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
Ensure that order acknowledgement and/or export documents are complete, accurate and in line with export /import laws in the relevant country
Organize transport via third-party logistic operators and ensure on-time delivery
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What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft Office applications
High level of SAP competence
A customer-facing role in customer service, logistics or sales
An order-to-cash environment
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
FMCG/CPG experience advantageous
More about this role
What you need to know about this position:
Purpose:
Ensure the highest possible service level for distributors and key accounts, meeting customers’ expectations in complete fulfilment of their orders. Ensure customer satisfaction to improve customer accounts and understand their needs and the account’s future direction. Achieves Mondel?z South Africa Customer Service & Supply Chain primary KPIs.
What extra ingredients you will bring:
Education / Certifications:
Relevant Tertiary Degree or Diploma
Minimum 2-3 years experience in planning, sales order management, scheduling and product allocation
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Job-specific requirements:
Excellent knowledge of SAP and data analytics
Highly self-motivated individual with the ability to meet deadlines; Performance Driven and Focused
Ability to negotiate with a variety of people, customs agents, warehouse staff, shipping companies and customers
Excellent verbal & written communication skills with very strong Project Management skills
Good team player and able to coordinate with people cross-functionally/geography-positioned, effectively
Expert organizational, planning and problem-solving skills, with an orientation toward continuous process improvement
Attentive and accurate in execution of the tasks, with perfect time management
Strong influencing skills to work cross-functionally to drive desired outcomes
Ability to see the bigger picture and develop future plan as well as complete daily tasks
Task-orientated with excellent organisation and prioritisation skills
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