Help Desk Operator - Servest

Servest is a world-class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.

Applications are invited for a vacancy that exists for a dynamic and driven Helpdesk Operator to join a team based at the Head Office in Waterfall. This role reports directly to the Branch Manager, in the Integrated Business Unit.

Duties & Responsibilities

• Capture email logged calls onto Forcelink within 3 minutes
• Change work order status on Forcelink
• Notify on-ground teams of calls by forwarding emails to the team
• Apply for a work permit where required

• Respond to callers within the defined response time.
• Provide feedback on job progress.
• Answer and respond to all calls in a polite and friendly manner.
• Respond to difficult callers with respect and diplomacy.
• Escalate difficult callers to the relevant Manager when necessary
• To communicate with and maintain supplier and client relationships.
• Capturing of the billing sheet
• Following up on outstanding invoices daily
• Ensure that the client’s purchase orders are sent out timeously when requested
• Receipting invoices daily when requested
• Creating purchase orders timeously and accurately on the purchase order workflow system when requested
• Query any information that is vague before submitting
• Compiling/completing vendor applications

Minimum Requirements

• Grade 12
• Computer literacy
• Minimum 3 years experience as a Receptionist in a hospitality environment.
• 2-3 years of frontline hotel/customer service experience
• 2 -3 Call centre experience