Food and Beverage Supervisor - Marriott International

Reporting to the Food & Beverage Manager, the successful incumbent will be responsible to perform administrative related tasks as well as support the Food & Beverage operations as per operational requirements, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Key Responsibilities

• Assist with payroll management, leave process applications, all data gathering processes related to the F&B department.
• Responsible for providing administrative support for F&B operations.
• Deliver an excellent Guest and Member experience.
• Provide accurate verbal and written translation as and when needed in dealing with various situations with Associates, Guests, and Suppliers
• Assist with menu translation, design, and printing for all outlets and banquet.
• Assess quality control and adhere to service standards

• Assist with Human resource administration – payroll procedure, casual productivity, trainee internships, uniform controls
• Assist with collating and maintaining training registers and files to ensure compliance with audit requirements
• Assist F&B Operations when needed in delivering exceptional guest services.
• Maintain the strictest confidentiality at all times on all matters
• Maintain and coordinate learning and development and Health and safety files
• Administer and support of workplace policies and procedures.
• Practices and ensure the adherence to Health, Safety and Fire regulations
• Assist the F & B Management in the tracking all active projects
• Ensure all operational administration is kept current, and planning and delegation of duties is successfully executed.
• Gathering, collating, recording and filing of all correspondence – internal and external.
• Assist with the communication, collaboration and planning with all relevant parties.
• Assist in other duties as and when assigned to within the F & B operation.
• Record, collate and filing of all internal/external correspondence - Minutes of meetings, daily and function meetings, price updates and order sheets, diligence recording, training records and general filing.
• Assist in other duties as and when assigned to within the Food & Beverage operation

Required Experience & Qualifications

• Recognised Hospitality qualification
• At least two years’ experience in a similar role within a Food & Beverage operations hotel environment
• Professional disposition and positive attitude
• Ability to work within a pressurized environment
• Proactive, self-motivated Individual with good professional work ethic.
• Good interpersonal skills and communication, guest centric
• Excellent communication and interpersonal skills.
• Excellent telephone and email etiquette
• Strong planning and organizing skills
• Good conflict-resolution and problem-solving skills
• Attention to detail and strong administrative skills
• Results and deadline driven
• Ability to work methodical and systematic
• Ability to use Initiative and be proactive
• Ability to work without supervision and within a team
• Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook, PowerPoint
• Diligence, attention to detail and being proactive with the ability to use initiative and work unsupervised is essential.
• Ability to converse and speak the English language in a professional manner.
• Strong verbal and writing skills
• Good understanding of the Food & Beverage operational environment
• Experience with OE stock takes the procedure
• Knowledge of food & beverage hygiene standards and diligence reporting