Receptionist: Medicross Germiston - Netcare

The receptionist is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Key work output and accountabilities

• Telephone Etiquette
• Attend to patients/customers/visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of the staff
• Handling of basic enquiries and taking messages from staff
• Patient Admissions
• Assist patients in accurately completing appropriate forms and documents for the required information
• Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
• Handling of emergencies
• Refer patient to the nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Ensure that the patient is handed over to a nurse or practitioner
• Followup on patient details once the patient has been stabilised as per the Standard Operating Procedures
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours

Skills Profile

Education

• Grade12 or equivalent NQF 4 certificate
• Higher certificate in Business Management

WORK EXPERIENCE

• Previous experience in a hospital/clinic environment would be desirable
• Knowledge of Medical Schemes advantageous
• Computer literacy
• SAP experience
• ME+ experience

Knowledge

•  Thorough knowledge of general/primary care nursing theory and practice
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing