OneDayOnly Customer Care / Call Centre Jobs in Johannesburg
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We’re looking for an ace employee to help keep track of our awesome products, keep our warehouses running smoothly and our customers happy
about you
You have a passion for working with people. You like being hands-on and enjoy being the glue that holds various things together
You’re comfortable in a warehouse setting and thrive in a busy environment
responsibilities include:
Be able to record all data for reversals of problematic orders, damaged/missing stock, orders stuck in packed status, staff orders that must be captured correctly and in the correct procedure
Be accountable for reversing orders, dispatching orders, investigating orders in packed status and signing/sending staff orders
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Updating and maintaining all sheets
Directly assisting your manager in all needs required
Answering all emails, ASANA tasks and messages relating to queries of missing stock, problematic orders, dispatch queries and staff orders
Communicating with peers regarding unpicked/problematic orders
Liaising with the Specialised Queries team and assisting where possible
Perform ad-hoc duties in any way required by superiors
Reporting in all ways required by your manager
Maintain and update implemented systems as required
Relevant research to be conducted to assist in the resolution of issues that may arise
Investigating missing stock
Have extensive working knowledge of Google Sheets, ODO Admin and Magento
Liaising with stock control, CPT and stores for stock required
requirements / skills:
Advanced computer literacy
Excellent people skills
Ability to understand the complete flow of goods ordered through the system
Ability to work unsupervised
Efficient documentation flow
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Attention to detail
Good time management
Fast and accurate administrative work
Ability to work in a team environment
Attention to detail
qualifications & experience required
Matric/Grade 12 School Certificate (minimum)
Higher Certificate in Office administration or Office and Business Administration
3+ Years in an admin role
G-Suites & MS Excel – Intermediate
Experience with Google Sheets, ODO Admin & Magento
2+ Years Warehouse experience advantageous
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