In-store Associate - Smollan

eg. Accountant or Accounting or Kempinski

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In-store Associate - Smollan

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We’re on the lookout for an experienced In-store Associate 

As an In-store Associate, you will be responsible for:

MPIS Compliance

  • Actively seek to identify space opportunities and capture prime spaces
  • Adhere to the negotiated space allocated and fully optimise best sellers’ selections
  • Negotiate for ad-hoc space to support innovation brands as stipulated by the client and capture additional display opportunities over and above display trading terms
  • Implement weekly price specials and ensure correct implementation of pricing in-store
  • Proactively manage sell-in of promotional activity by ensuring adequate stock availability for the duration of the price promotions

PICOS Management

  • Implement and adhere to planograms and achieve forward share/PICOS targets
  • Address non-compliance relating to planograms to store management and escalate to Field Managers
  • when necessary, in order to maintain the image of the brand
  • Implement product flow and categorisation as per PICOS flow
  • Ensure product flow and categorisation compliance with merchandising guidelines and
  • Ensure product flow and categorisation are aimed for success across channel, customer and category
  • Job Profile – In-store Associate
  • Ensure assets are in good working condition and placed at the right store
  • Resolve asset abuse with store management and escalate to Field Manager if not resolved
  • Report stolen, missing and illegal movement of assets



Cycle Activity

  •  Brief store management about cycle activity and take action to set promotions in agreement with priorities
  • Place order of minimum sell-ins as per client requirement
  • Ensure that the cycle and cycle elements are up for the entire duration of the cycle, and capture compliance on SMART
  • Allocate POS and promotional material (in-store and window) and verify its quality and correct positioning and functioning over time
  • Visit assigned cluster of stores ensuring adequate availability of products for sale to customers
  • Identify at-risk stock, communicate the quantum of the risk to relevant stakeholders and Initiate action to mitigate
  • Monitor ROS weekly and report any risk to relevant stakeholders three months prior expiry date

Sales Targets and Revenue Management

  • Identify newly listed lines are on MPIS, place orders accordingly, and ensure utilisation of correct POSMto increase visibility
  • Analyse client sales reports and use data to influence sales activity and take appropriate action
  • Carry out gap scanning to increase stock holding on display and place suggested order on the system
  • Check the agreed product display and verify assortment depth and width
  • Support the client in planning product ranges and preparing sales and stock plans
  • Identify in-store opportunities for incremental sales
  • Ensure brands are merchandised according to ROS
  • Makes commercially sound decisions and recommendations with a positive return on investment (ROI)

Data Insights and Brand Activation

  •  Manage Retailer data exceptions via SMART and ensure action is taken to resolve exceptions
  •  Report structured information on In-Store competitor activities
  • Carry our brand activation according to the quarterly plan and in line with Heineken’s marketing code Stakeholder Engagement
  •  Understand customer needs and follow up on generated order
  • Liaise with line manager, in-store management and clients and provide continuous feedback as per business requirements
  • Work to build strong channels of communication with all stakeholders
  • Speedy and effective resolution of client issues and complaints
  •  Adopting processes to track client satisfaction

Key Competencies

  • Communication
  • Organisational commitment
  • Teamwork & collaboration
  • Relationship building
  • Agility
  • Performance & results driven
  • Continuous growth & improvement
  • Resilience & stress management
  • Service Excellence




To qualify for this role, you should have:

Minimum Qualifications:

  • Grade 12/NQF level 4

Minimum Experience:

  • 1-2 years experience in relevant FMCG Sales & Merchandiser environment

Knowledge, Skills & Abilities:

  • Computer literacy
  • Excellent interpersonal skills
  • Influencing and negotiation skills
  • Analytical and numeracy ability
  • Advanced Relationship Building (Consumer & Retailer)
  • Advanced Problem Solving
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