Call Centre Agent - Mr Price Money

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

your day to day responsibilities

  • Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms
  • Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only).


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what are the requirements?

  • Grade: 12
  • 1 Year Call Centre Experience - processing of new account applications
  • Knowledge and understanding of industry legislature:
  • Consumers Protection Act
  • POPI (Protection of Personal Information Act)
  • National Credit Act
  • ICASA (Independent Communications Authority of South Africa)
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