Customer Service Officer - DHL GroupCustomer Care / Call Centre Jobs In South Africa 2023
Jobs In Gauteng 2023
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At DHL Supply Chain South Africa, we’re looking for a Customer Service X2 – Kellogg’s
The primary purpose of the role
To proactively provide a central point of communication for clients, customers, and internal departments. To Achieve & sustain Service Excellence by assisting CSM with all related areas.
- Daily Communicate & Change Expected Delivery Dates
- Daily Log & Communicate all delivery delays to all Customers / Principals
- Log & communicate special, add-on, collections requests with Operations & feedback to Principals
- Compile weekly reports for Management
- Identify problem areas, and liaise with management
- Work closely with other departments to ensure Client & Customer needs are dealt with and Customer Service Levels are maintained within the agreed SLA's
- Work is task driven; person must be prepared to complete tasks before taking any breaks (lunch, tea)
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Performance Indicators (What criteria will be used to assess the performance of the role holder)
- Customer satisfaction
- Compliance of customer service with policies and procedures
- 2/3 years of warehousing/logistics experience
- 2 – 3 years of warehousing/logistics experience
- Excellent interpersonal skills
- Ability to follow work procedures and safety rules
- Ability to read, understand, and follow directions/instructions
- Ability to communicate effectively with team members
- Excellent written and verbal communication
- Ability to work under pressure
- Excellent typing skills
- Good Problem solving & follow thorough ability
- Ability to work within a rapidly changing environment
- English - Written and spoken
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