Security Control Room Operator x6 - Clinix Health Group

To receive, coordinate and oversee all security control room operations, including the analysis and monitoring of outsourced functions.

Minimum Job Requirements:

• Operate and monitor all surveillance systems within the central Security Control Room in an efficient manner and in compliance with standard operating procedures, legislation and best practice.
• Adhere to established protocols, company policies, and standard operating procedures to maintain high levels of security, confidentiality, and compliance.
• Monitor CCTV live feed and report any unusual activity to the Head of Security, the contracted security company and Hospital Management.
• Accurately and diligently screen and analyse alerts and determine those that require further investigation by the onsite security teams.
• Ensure proper reporting of exception reports to the Head of Security for detailed root cause analysis.
• Maintain continuous communication with the contracted security company control room.
• Ensure deep understanding of differing levels of escalation within law enforcement agencies in the event of a security breach (i.e., SAPS, Fire Department, Water and Sanitation Department, Emergency Medical Services).
• Where required coordinate with relevant emergency response personnel.
• Systemic and proactive viewing of CCTV cameras for early detection of anomalies for flagging to relevant Hospital Management.
• Ensure all control room equipment is fully functioning and that video footage is recorded and archived according to CHG security standards.
• Ensure that third-party access to CCTV footage is authorised by the Head of Security.
• Ensure that recordable CCTV footage is only provided to third parties authorised by the Head of Security.
• Report equipment failure to the Head of Security for maintenance or repairing.
• Maintain a secure system for providing CCTV footage in accordance with relevant regulations.
• Ensure accurate incident reporting by documenting alarm events, time taken to respond by outsourced security services and accuracy of response by security personnel.
• Ensure that access to the Security Control Room is limited to authorised parties permitted by the Head of Security.

Minimum Qualifications and Experience:

• Grade 12 with additional CCTV or Security certification.
• PSIRA Grade A qualification.
• 2 years experience in a similar environment.