Admin Clerk (Helpdesk & Document Compliance) - Empact Group

The main purpose of the job:

To manage assigned Procurement Helpdesk, Document Compliance, and admin tasks.

key performance areas:

• Managing helpdesk calls (authorisations, supplier complaints, general queries)
• Managing helpdesk call escalations
• Front end analysis is needed to verify the requests for consistency, completeness and accuracy in addition to overall process compliance and then submit pack to Master Data
• Collect, organise and transport documentation from different departments to the filing system as they appear
• Support the Group Head of Procurement and Admin & Compliance Manager on related projects and ad hoc requests

Education and experience required:

• Matric
• Experience – 2 to 3 years of Helpdesk experience
• Experience – 3 years working experience in a Finance/Procurement related position
• Experience on a Procurement Helpdesk will be advantageous
• Experience within a corporate environment essential

Knowledge Skills and Competencies Required:

• Excellent communication skills. Ability to communicate effectively both verbally and in writing
• Excellent organisation and planning skills
• Highly organised and detail orientated
• Computer literacy on MS Office is essential – especially MS Excel
• Must be a team player with strong customer-focused approach
• Capable of working independently