Customer Services Agent - Foschini Group

A challenging position exist within the Customer Services Call Centre for service-driven individuals to fulfil the roles of Call Centre Representatives

Your main responsibility would be to:

• Answer all enquiries and requests from customers and stores accurately
• Achieve productivity and quality standards in the department
• Process all requests in line with operational procedures in the department
• Respond to customer queries via email
• Assist other internal stakeholders with customer queries

As an ideal candidate, you must:

• Have a Matric Certificate
• Have 1 year proven Customer Services experience within a Call Centre Environment
• Previous experience within Customer services is essential
• Have a typing speed of 25 wpm.
• Be familiar with MS Office
• Have excellent communication skills, particularly in English
• Be highly customer focused
• Have outstanding listening skills
• Have a high degree of stress tolerance
• Have high energy levels
• Be able to work flexible hours.
• Reliable transport (public or private)
• Be available to work public holidays and weekends
• Must be available between 08h00 - 21h00 Monday – Sunday