Government Pensions Administration Agency Administrative / Secretarial Jobs in Eastern Cape
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POST 23/21: CLIENT LIAISON OFFICER: MTHATHA OFFICE
REF NO: CLO/EC/2023/07-1P
DUTIES:
The successful incumbent will be responsible for a wide variety of tasks which includes the following but are not limited to:
Providing education and training:
- Conduct training for the HR Unit on the correct completion of documentation to be submitted to GPAA.
- Conduct workshops and roadshows to Members, Employers and Stakeholders to create an understanding of products used and processes to be followed.
- Conduct Induction Programme for employees and stakeholders to create an understanding of products used and processes to be followed.
- Plan presentation of education materials, monitor and evaluate the effectiveness of programmes conducted, and recommend enhancements.
- Market new services offered by GPAA by conducting training of new/current Users including E-channel.
- Promote compliance with GPAA’s processes and procedures.
- Compliance of employer and stakeholders.
- Check reported feedback regarding compliance with performance from the employer departments.
- Follow-up/trace missing information on outstanding documents in order to enable finalisation of the process (Trace members for outstanding life certificates).
- Analyse documents received on PCM (Pension Case Management) to provide feedback to departments on core issues identified, highlighting key issues to Senior CLO.
- Ensure that GPAA rules, products and processes are understood and adhered to.
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Enquiry management (General and RMC):
- Check member queries through the wireless facility and resolve them on-site.
- Provide information regarding member cases.
- Facilitate meetings with relevant client departments in resolving administrative issues.
- Confirm member status with the employer (RMC).
- Update member information on the RMC portal application.
- Requesting and receiving additional information from the Employer with regard to Medical and IOD.
- Interaction with Compensation Fund regarding IOD enquiries.
Collection of all documentation:
- Pre-verification of documents received from Employer, Member and Third party.
- Checking and capturing documents.
- Barcoding, linking and indexing of documents.
- Scanning documents onto PEKWA.
- Quality assurance of each case using a control sheet.
- Collect supporting documents for RMC processes.
- Collect original awards from Employers regarding IOD.
REQUIREMENTS:
- An appropriate three-year tertiary qualification (B Degree / B Tech / N Dip) (at least 360 credits NQF level 6) with a minimum of four (4) years experience in Client Relations management environment.
- A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify).
- Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying.
- The applications of individuals currently residing in the Province applying may receive preference (Eastern Cape and adjacent areas). Demonstrable customer relations skills.
- Computer literacy would include a good working knowledge of Microsoft Office products.
- Knowledge of Employee Benefits.
- Knowledge of Client Relations Management.
- Knowledge of GEPF services and products.
- Geographical knowledge of the region applying for.
- Knowledge of two indigenous languages spoken in the region applying for.
- Driving skills (hence the requirement of a driver’s license).
- Good analytical skills.
- Strong customer orientation with good customer relations skills.
- Excellent problem-solving skills.
- Excellent communication skills at all levels in and outside the organization (verbal and written).
- Outgoing personality.
- Ability to build strong network relationships.
- Ability to work in a team.
- Excellent presentation skills.
- Ability to take responsibility and work independently.
- Must be customer oriented, with good customer relations skills.
- Good problem-solving skills.
- Good communication skills both written and verbal with the ability to communicate at all levels.
- Outgoing personality. Ability to build strong network relationships.
- Ability to work in a team.
- Excellent presentation skills.
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ENQUIRIES: Felicia Mahlaba Tel No: (012) 319 1455
SALARY: R424 104 per annum (Level 09), (basic salary)
CENTRE: Mthatha Office
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