Customer Service Associate: Onsite - Amazon

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Customer Service Associate: Onsite - Amazon





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Fully Funded Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our UK customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day /late shifts and your work week is minimum 40 hours for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating of 24 hours Sunday to Monday.


ADVERTISEMENT

CONTINUE READING BELOW


You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Have the right to work in South Africa
  • We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher. An overall minimum of 50% is required, as well as a minimum of 50% in English
  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday operating within 24 hours
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

What experience is required?

  • 1+ years’experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred), and/or
  • 1+ years’experience in an high-end retail Customer Service environment

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.


What benefits will you receive?

You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Amazon employee discount
  • Expert training and ongoing opportunities to learn more and develop your skills


ADVERTISEMENT

CONTINUE READING BELOW


« Go back to the jobs list

RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY



ADVERTISEMENT

CONTINUE READING BELOW



Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.


How to Apply

Click here to apply >>

Jobs Live Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

Jobs Live is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top