Call Center Operator - Komatsu

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The position will be based at Wadeville and the incumbent will report to the Supervisor – Call Centre.

• Expediting breakdowns, from start to finish and maintaining the breakdown register.
• Communicating with all business units and sales representatives to resolve customer issues.

Key Job Responsibilities

Job Specification (not totally inclusive)

• Answering of customer calls;
• Expediting breakdowns, from start to finish and maintaining the breakdown register;
• Daily receiving of customer orders on Proxy;
• Creation of sales orders on SAP;
• Daily actioning of customers RFQ’s;
• Creating of service notifications for CEP units on order (inclusive of PNC functions);
• Resolving breakdowns with no stock;
• Communicating with all business units and sales representatives to resolve customer issues.

Qualifications/Requirements

Minimum Skills and experience required

• Grade 12 or equivalent;
• Experience in a customer service call centre environment will be an added advantage;
• SAP proficiency;
• Proficient in MS Office Package: Excel;
• Driver’s license and own reliable transport.

Additional Information

Behavioral Competencies required

• Customer orientated;
• Self-motivated energetic individual;
• Must be willing to work shifts;
• Working without supervision;
• Able to work under pressure focused on accuracy;
• Mindful of continuous cost saving and working accordingly;

• Familiar with the Komatsu Way culture.