Aftersales Clerk (Frontline) - Barron

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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The purpose of the Warehouse Clerk is to conduct administrative and clerical duties in different areas of Reverse Logistics.

Job Objectives and Functions

Monitor Customer Returns:

  • To receive customer returned orders via 3PL (couriers) and or walk-in customers, and customer drivers.
  • Accurately validate documentation against containers received, waybill numbers and return order numbers.
  • Sort and accurately allocate returned order in designated areas.
  • Validate that all physical stock received has the correct documentation (Return Merchandise Authorisation).
  • Inspect product returned to check for any stock damages or stock personalisation.
  • Accurately repack inspected stock for back-to-stock registration.
  • Correctly register stock on ERP System into a return holding location.
  • Record and report discrepancies to Controller or Manager.
  • Maintain accurate electronic as well as physical records and assist in inventory control.
  • Collaborate with the Aftersales team for all required documentation as well as courier partners for all expected shipments for returns.
  • Ensure all in-process stock registration work is systematically and physically closed by end of shift.


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Monitor Cancelled Customer Order:

  • Attend to all cancelled orders on the ERP system and collect from designated location and move to returns location for further processing.
  • Physically inspect and validate stock against sales order to be cancelled.
  • Systematically reverse picking work and register cancelled stock into a holding location to compete sales order cancellation.
  • Physically handover stock to Inventory for stock putaways.
  • Ensure all in-process stock registration work is systematically and physically closed by end of shift.


Housekeeping:

  • Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.

Health & Safety:

  • Responsible for ensuring that health and safety policies are adhered to.

Job Requirements

Qualifications

  • NQF 4 - Matric - Essential
  • NQF 5 - Supply Chain Management -Desirable

Knowledge

  • Product Knowledge
  • Warehouse Management System
  • Receiving Procedure
  • Quality Control Processes
  • Warehouse Layout and processes
  • Health and Safety Principles


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Experience

  • Warehouse Clerk - 1-2 Years - Essential

Skills

  • English Comprehension
  • MS D365 - Warehouse Module
  • Verification Skills
  • Communication Skills
  • Numeracy
  • Computer Literacy
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