Customer Service Agent - SoluGrowthCustomer Care / Call Centre Jobs In South Africa 2024
Jobs In Gauteng 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Solugrowth is looking for a Customer Service Agent for a client within the Freight/Courier industry based in Boksburg - Gauteng. To be the primary point of contact for any customer who has a question or issue with a product or service, act as a liaison, and provide accurate product/service information.
- Managing incoming calls & customer service inquiries
- Generating sales leads which develop into new customers
- Identifying & assessing customer needs to achieve satisfaction
- Genuinely excited to help customers
- Patient & empathetic & passionately communicative
- Understand the value of good communication skills
- Ensuring excellent service standards, responding effectively to customer inquiries & maintaining high customer satisfaction
- Providing accurate, valid and complete info by using the right method/tools
- Handling customer complaints and providing appropriate solutions/alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
CONTINUE READING BELOW
- Knowledge of Parcel Perfect.
- Driver's License & Own Vehicle
- Willing to work overtime and available after business hours and during weekends when required
- Grade 12
- Customer service experience in the courier/freight/logistics environment
- MS Office - Great MS Excel skills
- Excellent English & Afrikaans (read, write & speech)
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.