Customer Service Agent - SoluGrowth

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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Solugrowth is looking for a Customer Service Agent for a client within the Freight/Courier industry based in Boksburg - Gauteng. To be the primary point of contact for any customer who has a question or issue with a product or service, act as a liaison, and provide accurate product/service information.

RESPONSIBILITIES:

  • Managing incoming calls & customer service inquiries
  • Generating sales leads which develop into new customers
  • Identifying & assessing customer needs to achieve satisfaction
  • Genuinely excited to help customers
  • Patient & empathetic & passionately communicative
  • Understand the value of good communication skills
  • Ensuring excellent service standards, responding effectively to customer inquiries & maintaining high customer satisfaction
  • Providing accurate, valid and complete info by using the right method/tools
  • Handling customer complaints and providing appropriate solutions/alternatives within the time limits; follow up to ensure resolution
  • Take the extra mile to engage customers


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REQUIREMENTS:

  • Knowledge of Parcel Perfect.
  • Driver's License & Own Vehicle
  • Willing to work overtime and available after business hours and during weekends when required
  • Grade 12
  • Customer service experience in the courier/freight/logistics environment
  • MS Office - Great MS Excel skills
  • Excellent English & Afrikaans (read, write & speech)
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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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