Job Description: Responsibilities & Requirements
The receptionist is responsible for providing secretarial, clerical, and administrative support in the company in an effective and efficient manner
Primary Objectives:
- Professionally answer telephone, screen, and direct calls
- Take and relay messages accurately.
- Provide information to callers and resolve queries.
- Greet persons entering organisation and direct persons to correct destination.
- Deal with queries from the public and customers.
- General administrative and clerical support
- Receive deliveries or parcels at Reception area.
- Completing of waybills and handing it over to the Warehouse department
- Tidy and maintain the reception area.
- General housekeeping
- Assist with tea and coffee duty when required.
- Opening the front door for customers when they’re carrying heavy loads.
- Other duties as specified by your Line Manager
The candidate must possess the following capabilities:
- Adept in Technology
- Ability to effectively navigate and use a Windows based PC/Notebook
- Microsoft Word: Basic Word & Excel features
- Microsoft Outlook: Sending/receiving emails, out of office settings, attachments.
- MS Teams: Sending/receiving messages.
- IT Product Knowledge & Staying up to date with market changes within the IT environment.
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- Effective Communication / Interpersonal Skills
- Clear, professional communication
- Getting back to stakeholders timeously
- Manage expectations with stakeholders
- Teamwork
- Selling skills & techniques
- Negotiation Skills
- Objection Prevention
- Organising Skills
- Prioritising of tasks
- Planning and organising
- Time Management
- Active listening Skills
- Listening to customers and directing calls to correct departments
- Listening to and effectively analyse problems as they arise
- Proactively find solutions to problems using all available resources
- Knowing when to ask for help
- Ability to work under pressure
Skills & Competencies (general job knowledge and skill sets)
- Situation analysis
- Demo skills
- Strong customer relationships
- Post-Sale Relationship Management
- Negotiation and Closing Techniques
- Motivated by Additional Sales
- Not afraid to cold call customers
- Attention to detail
- Flexibility
- Results Orientation
- Continuous Learning
- Well-disciplined individual
- Friendly and helpful individual
Education/Qualification
- Matric
- 3 - 5 years reception, administration experience
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Skills and Competencies
- Friendly and helpful individual
- Attention to detail.
- Ability to work under pressure.
- Well disciplined’ individual
- Knowledge of administrative and clerical procedures
- Knowledge of MS Office packages
- Knowledge of customer service principles and practices