Receptionist - Rectron Port Elizabeth

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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The receptionist is responsible for providing secretarial, clerical, and administrative support in the company in an effective and efficient manner

Primary Objectives:

  • Professionally answer telephone, screen, and direct calls
  • Take and relay messages accurately.
  • Provide information to callers and resolve queries.
  • Greet persons entering organisation and direct persons to correct destination.
  • Deal with queries from the public and customers.
  • General administrative and clerical support
  • Receive deliveries or parcels at Reception area.
  • Completing of waybills and handing it over to the Warehouse department
  • Tidy and maintain the reception area.
  • General housekeeping
  • Assist with tea and coffee duty when required.
  • Opening the front door for customers when they’re carrying heavy loads.
  • Other duties as specified by your Line Manager

The candidate must possess the following capabilities:

  • Adept in Technology
    • Ability to effectively navigate and use a Windows based PC/Notebook
    • Microsoft Word: Basic Word & Excel features
    • Microsoft Outlook: Sending/receiving emails, out of office settings, attachments.
    • MS Teams: Sending/receiving messages.
    • IT Product Knowledge & Staying up to date with market changes within the IT environment.


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  • Effective Communication / Interpersonal Skills
    • Clear, professional communication
    • Getting back to stakeholders timeously
    • Manage expectations with stakeholders
    • Teamwork
    • Selling skills & techniques
    • Negotiation Skills
    • Objection Prevention
  • Organising Skills
    • Prioritising of tasks
    • Planning and organising
    • Time Management
  • Active listening Skills
    • Listening to customers and directing calls to correct departments
    • Listening to and effectively analyse problems as they arise
    • Proactively find solutions to problems using all available resources
    • Knowing when to ask for help
    • Ability to work under pressure

Skills & Competencies (general job knowledge and skill sets)

  • Situation analysis
  • Demo skills
  • Strong customer relationships
  • Post-Sale Relationship Management
  • Negotiation and Closing Techniques
  • Motivated by Additional Sales
  • Not afraid to cold call customers
  • Attention to detail
  • Flexibility
  • Results Orientation
  • Continuous Learning
  • Well-disciplined individual
  • Friendly and helpful individual

Education/Qualification

  • Matric
  • 3 - 5 years reception, administration experience


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Skills and Competencies

  • Friendly and helpful individual
  • Attention to detail.
  • Ability to work under pressure.
  • Well disciplined’ individual
  • Knowledge of administrative and clerical procedures
  • Knowledge of MS Office packages
  • Knowledge of customer service principles and practices
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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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