Parts Salesman - Volvo Group

eg. Accountant or Accounting or Kempinski

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Job Description: Responsibilities, Qualifications, and Necessary Skills

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The main purpose of the job is Sale of parts, liaison with customers and H&S Coordination.

Reporting: Regional Manager – Retail Central.

Job Objectives:

  • Client liaison – Build a good relationship between the Company and the Customer
  • Ensure zero customer complaints.
  • Receive sales orders from clients.
  • Timeous processing of parts sales.
  • Preparation of quotes and invoices.
  • Quotes, customer orders & invoices are correctly filed at all times.
  • Ordering urgent orders from a central warehouse.
  • Invoice register up to date at all times.
  • Distributing back order parts to relevant customers.
  • Parts catalogue up to date at all times.
  • Monitoring delivery and collection of parts to customers.
  • Monitoring picking of customer invoices.
  • Follow up on V.O.R orders from customers and give feedback.
  • Filing of quotes, customer orders and invoices.
  • Control of invoice register.



  • Assisting with stock-take procedures.
  • Overtime and Standby.
  • Updating and maintenance on all Parts Catalogues.
  • Achieve Sales Targets/ KPIs.
  • Assisting in all parts operations where requested.
  • Create and maintain Customer Base.
  • Daily follow-up on customers.
  • Obtaining of new customers.
  • Compliance to ISO 9001 and Safety
  • All process in your area of responsibility are following ISO standard.
  • Ensure the safety process are followed.
  • Ensure the Safety Act and Regulation is adhered to.
  • Provide assistance to Warehouse Supervisor/Controller when required.
  • Perform costing of job cards.


The Parts Sales person is responsible to maintain process within the Parts Department:

  • To meet the set business goals within the Department.
  • Ensure optimal customer satisfaction.
  • To manage his actions and business dealings according to the Volvo Way.
  • To utilise available systems to achieve optimal business performance.
  • To raise awareness of the Volvo brand and promote the brand image.
  • The job holder can expect adequate resources, objectives, professional guidance and support.

Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.

Qualification & Job Experience

  • Matric.
  • Computer Literate.
  • Technical background would be an advantage.
  • Previous experience in a Parts Retail environment.



Key Competencies

  • Customer skills, friendly, get on well with people.
  • Neat, confident, self- motivated and honest.
  • Good admin and organizational skills as well as the ability to pay close attention to detail and meet deadlines.
  • Must be able to work under pressure.
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