Control Room Operator - Stellenbosch University

Duties

• Receiving walk-in clients and handling telephonic reports and enquiries;
• Receiving all reports and recording these onto an electronic database;
• Coordinating the book / register for checking in and out, receipt of equipment and enquiries by contract security personnel;
• Receiving deliveries as well as lost and found items, and tracking down the owners of these items;
• Serving as enquiry and reference point for Stellenbosch University (SU), Tygerberg Campus;
• Serving as contact and reference point wherever the University community requires support or emergency services;
• Managing and monitoring the charging of two-way radio batteries that are in use;
• Monitoring the WhatsApp application and responding to reports and enquiries;
• Recording "In and Out" booking of and condition of logistical resources;
• Monitoring CCTV cameras used by the University;
• Monitoring of the alarm system used by the University;
• Dispatching complaints to an operational member (patrol leader, patrol officer, security officer);
• Updating and keeping the leader abreast of all incidents.

Job Requirements

• A Senior Certificate (Grade 12), or equivalent qualification;
• Valid registration with PSIRA;
• Three or more years of proven security and control room experience;
• Grade C to E security training;
• Excellent verbal communication skills;
• Contactable work-related references;
• Computer literacy, with proficiency in MS Outlook, Word and Excel;
• No criminal record;
• Good health;
• Willingness to work shifts;
• Willingness to provide extra services as required from time to time;
• Own transport to and from work;
• A valid Code EB driver's licence;
• Related client-service training;
• The ability to compile reports and documents in MS Word and Excel;
• Knowledge and experience in using an electronic reporting system;
• Knowledge and experience in using CCTV camera systems;
• Knowledge and experience in using alarm systems;
• Experience at a tertiary or similar institution.