Foot Gear IT / Telecom Jobs in Johannesburg
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Key Duties and Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- End-user support (telephonic)
- Provide technical 1st line support to Footgear staff and stores.
- Monitoring and maintaining computer systems and networks where relevant.
- Provide support on Windows, Android and Apple operating systems
- Setting up accounts for new users.
- Repairing and replacing IT and related equipment as necessary.
- Provide after-hours and weekend support on a rotational basis.
- Administer and enforce IT security controls and measures.
- Responsible for self-education around the FG service Desk system (Atlassian Service Desk) and related applications.
Knowledge and Skills Required:
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise work
- Be able to manage self and workload
- A keen eye for detail
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Essential Experience:
- Grade 12 (Matric) or equivalent
- IT Diploma or MCITP/MCSE (Advantageous)
- A+, N+
- At least 1 years experience working in a technical support role
- Experience in all the latest Microsoft OS and related applications/environments
- Microsoft operating systems (Win 10) and Office/Office 365, Android and IOS (Apple)
- Proven, credible retail experience will be an added advantage
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