Job Description: Responsibilities, Qualifications, and Necessary Skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
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Key Duties and Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- End-user support (telephonic)
- Provide technical 1st line support to Footgear staff and stores.
- Monitoring and maintaining computer systems and networks where relevant.
- Provide support on Windows, Android and Apple operating systems
- Setting up accounts for new users.
- Repairing and replacing IT and related equipment as necessary.
- Provide after-hours and weekend support on a rotational basis.
- Administer and enforce IT security controls and measures.
- Responsible for self-education around the FG service Desk system (Atlassian Service Desk) and related applications.
Knowledge and Skills Required:
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise work
- Be able to manage self and workload
- A keen eye for detail
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Essential Experience:
- Grade 12 (Matric) or equivalent
- IT Diploma or MCITP/MCSE (Advantageous)
- A+, N+
- At least 1 years experience working in a technical support role
- Experience in all the latest Microsoft OS and related applications/environments
- Microsoft operating systems (Win 10) and Office/Office 365, Android and IOS (Apple)
- Proven, credible retail experience will be an added advantage
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