WNS Global Services Customer Care / Call Centre Jobs in Cape Town
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Job Description
- The agent should be willing to work in a 24x7 environment including weekend working
- Must have excellent command over English Language
- Dedicated to High-Quality experience for customers and delivering high CSAT
- Ability to identify stated and unstated customer needs, follow quality metrics
- Being a travel consultant and helping customers with their booking needs
- Manage financial transactions and processing payments adhering to security and verification policies
- Providing recommendations to customers and adhering to multiple process needs
- Responding to customers' inquiries on their travel- changes/cancellations of their bookings
- Knowledge of Travel products, basic geography
- Alert management of potential security issues or client complaints
- Resolve customer complaints and issues
- Consultative assistance to the customer
- Adhere to timelines and schedules
Qualifications
- GraduateGDS - Sabre