Pick n Pay Sales / Marketing / Retail Jobs in Gauteng
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Full Job Description - Read Carefully
Job Purpose
To provide first-class customer service in timely, friendly and knowledgeable manner via face-to-face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefits of purchasers
Key responsibilities
Sales
- Actively seek and engage customer prospects in the store to maximise sales potential.
- Provide assistance and information on product features to meet sales target.
- Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis.
- Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.
Customer Service
- Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires.
- Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer’s needs are satisfactorily met.
- Collaborate with co-workers to ensure proper customer service is delivered.
- Identify and expedite the resolution of customer concerns to maximise satisfaction.
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Product Knowledge
- Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers.
- Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers.
Administration
- Prepare paperwork to activate and maintain contract services.
- Analyse sales reports and interpret information to assist in putting together sales action plans.
Leading Self
- Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions.
- Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals.?
- Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers.
- Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities.
Minimum requirements
- Matric (Grade 12)
- Minimum of 2 – 3 years’ sales experience
- The incumbent may also be expected to perform other duties as assigned from time to time.
- This position will require transferability between stores.
- Preference will be given to applicants in similar positions.
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Competencies
- Numerical Reasoning
- Drive
- Stress handling and Resilience
- Building Relationships
- Persuasiveness
- Problem solving
- Customer Service Orientation
- Teamwork
- Building the Brand
- Influence
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