SANRAL Supply Chain / Logistics / Warehousing Jobs in Gauteng
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POSITION OBJECTIVE
The Manager: VAS Business Support and Logistics is responsible for overseeing the planning, implementation, and optimisation of SANRAL’s Value-Added Services (VAS) and logistics operations. This includes managing logistics functions across Customer Service Centres (CSCs), Toll Agencies, Self-Service Terminals (SSTs), and digital platforms, as well as coordinating the delivery and performance of VAS products such as Parking Solutions, Speed-over-Distance, and Account-Based Ticketing (ABT).
The role ensures seamless integration between physical logistics and digital service operations to enhance customer experience, drive service reliability, and support SANRAL’s revenue and digital transformation goals.
KEY RESPONSIBILITIES
Strategic & Operational Management
- Translate SANRAL’s digital operations strategy into actionable plans for VAS and logistics.
- Manage VAS infrastructure and ensure SST, Parking, and Speed-Over-Distance systems meet availability KPIs.
- Coordinate and align logistics workflows with VAS deployment and replenishment plans.
- Establish and track KPIs on uptime, delivery performance, and operational efficiency.
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VAS Operations and Partner Management
- Oversee all Value-Added Service (VAS) delivery operations, ensuring SLAs and vendor agreements are met.
- Lead integration and onboarding of new VAS partners and payment channels.
- Monitor transaction flows, service performance, and resolve incidents proactively.
- Conduct post-implementation reviews and ensure continuous service improvement. all information security risks and feeds into the Organisational Risk Register.
Logistics and Inventory Management
- Manage inbound/outbound logistics, warehousing, and distribution activities across all sites.
- Maintain ≥ 98% stock accuracy between physical and system records.
- Oversee delivery scheduling, route planning, and dispatch performance.
- Drive efficiency improvements in delivery lead times and stock reconciliation.
- Maintain operational audit readiness and documentation integrity.
- Implement risk mitigation, contingency, and HSE measures
- Zero tolerance for data loss, shrinkage, or safety breaches.
Reporting and People Management
- Prepare monthly performance and compliance reports
- Data analysis to generate insights that can guide decision-making and continuous improvement within the VAS business.
- Manage and develop a multidisciplinary team across VAS and Logistics.
- Foster a collaborative, compliant and results-driven culture.
MINIMUM REQUIREMENTS
- Minimum NQF Level 6 qualification in Logistics Management, Project management, Business Administration, Customer relation management or related.
- Minimum 5 years’ combined experience in logistics, operations, or customer facing environment
- Min 3 years must be at a supervisory or managerial level.
(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
TECHNICAL COMPETENCIES
- VAS Operations: Strong understanding of VAS ecosystems including Self-Service Terminals (SSTs), Parking Solutions.
- Customer Service & Experience Management: In-depth understanding of both walk-in and digital customer engagement environments, including service standards, escalation procedures, and partner SLAs.
- Logistics & Asset Management: Familiarity with stock control, dispatch, warehousing, and inventory optimisation across multiple service centres.
- Project Management.
- Business & Financial Acumen: Sound understanding of budgeting, cost control, revenue reconciliation, and financial reporting within a public sector governance framework.
- Computer Literacy and System proficiency: Advanced proficiency in MS Excel, Word, PowerPoint, Project, Visio, and Outlook. Working knowledge of ERP, CRM, and logistics or VAS management systems.
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