Junior Clinical Digital Lead - Netcare

Person-centred health and care focuses on dignity and respect, information sharing, participation and collaboration. Person-centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met.

Providing choices and respecting the choices made by them whilst at all times still delivering that exceptional level of care with a strong focus on respect and compassion.

The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the

Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.

The Junior Clinical Digital Lead will support and facilitate best practice and efficiency in the clinical domain through the implementation of focused clinical digital improvement strategies.

This individual will collaborate with the Health Informatics Officer, Clinical Digital Managers/Leads, Digital Advisory Boards, Physician Advisory Boards, clinicians and relevant Hospital ExCo team members to drive Netcare’s digitisation strategy.

The incumbent will support the implementation of Netcare’s electronic medical record system, CareOn, in each of Netcare’s facilities by providing training and operational support to medical doctors and other healthcare providers, with an aim to facilitate the best and safest care that is digitally enabled.

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The individual will serve as a liaison between clinicians and the Health Informatics & Technology (HIT) Department throughout the project implementation and thereafter during the maintenance period. The individual will facilitate communications and feedback from and to the HIT Department as well as the end-users at a facility level, by continually garnering feedback, identifying areas for improvement and developing appropriate solutions to address said areas.

The Junior Clinical Digital Lead will be focused on ensuring the successful implementation and adoption of CareOn within all of Netcare’s facilities nationally, ensuring we achieve our clinical digital objectives and the

Netcare strategy of Person-centred health and care which is digitally enabled

Key work output and accountabilities

Primary Objectives 

• Work with HIT Department to support the efficient design, implementation, and use of health technology within Netcare, to provide the best and safest, digitally enabled health and care.
• Support the HIT Department in driving the adoption and implementation of health technologies such as Electronic Medical Records (EMRs), Electronic Health Records (EHRs), Computerised Physician Order Entry (CPOE), Clinical Decision Support (CDS) systems, Health Information Exchanges (HIEs), and other technologies used in the clinical setting.
• Design solutions to support Health Information Officer needs in line with business requirements and best clinical and information technology practices, while also guiding the clinical and IT departments on methodologies, processes and best practices according to Netcare’s Enterprise Architecture framework and Information Security principles.

Clinical digital effectiveness and business improvement

• Support the roll-out and implementation of Netcare’s EMR across all its facilities from a clinical perspective, to ensure health care providers are onboarded, trained and supported throughout the transition from paper to electronic.
• Assist in the development of an integrated health information system, connecting clinical systems and health technology, from a functional, governance and framework perspective.

Quality assurance

• Drive the quality improvement processes in the Netcare EMR project to ensure the system delivers the highest level of care.
• Focus efforts on improving the overall quality of the Netcare’s electronic system so as to drive user adoption.

Healthcare Providers System Support

• Assist in the enrolment and onboarding of doctors and healthcare providers onto the system through the facilitation of various onboarding processes.
• Provide guidance to doctors and other healthcare providers as an expert on the CareOn system.
• Continuously focus on troubleshooting to identify potential problems and escalate unresolved queries to the relevant stakeholders.
• Ensure that where a third party is involved that there is continual follow-up to achieve resolution of the query.
• Analyse workflow processes and communicate to the HIT Department, areas identified that could potentially assist in improving patient services and satisfaction aligned to the Netcare strategy of Person-Centred Health and care.
• Participate in related projects, and departmental and team meetings as required.
• Interact and communicate with Doctors and Health Professionals, assess needs and priorities, document these and prepare and present timeous up-to-date and current data for communication to Management.
• Assist in Sigma calls logged to the Health Informatics team.
• Ensure that minimum requirements are met to determine system readiness, this may include passing certain requirements.
• Ensure that “downtime” processes are adhered to in line with the Standard Operating Procedures (SOP’s)and the training provided in this regard.

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Change management, training and development

• Drive content development through research, advice from and in collaboration with the Digital Advisory Boards.
• Participate in end-user testing, and drive testing of the platform to ensure it meets clinical needs.
• Drive cross-functional development and testing of content with various stakeholders and teams.
• Drive development and maintenance of support and training content, through the e-Learning platform as well as online CareOn support. 
• Develop SOP’s around CareOn implementation for future rollout.
• Drive change management processes surrounding the transition to a digital platform, support and encourage clinicians through the transition and thus ensure the highest level of user adoption.

Governance, risk and compliance

• Ensure full compliance to statutory regulations, policies, procedures, best practice and professional standards according to the highest industry standards in the adoption and use of e-health.
• Keep up to date with Netcare’s evolving policies and procedures, and digital improvement strategy.

Best practice benchmarking and research 

• Keep abreast of current research in health informatics and technology for the benefit of business sustainability, alignment to the highest industry standards to enable the best patient care. 
• Assume responsibility for own personal and professional development to maintain a satisfactory level of skill and knowledge.

Accelerating Transformation

• Ensure achievement of transformation goals as set out by the Transformation Committee.

Growing with passionate people

• Develop and maintain collaborative relationships with doctors and other healthcare providers in the business to ensure that adequate support is provided and that goals are accomplished.
• Build strategic inter-departmental relationships to help achieve business goals.

Skills profile

Education

• A clinical degree at NQF level 7 is essential.
• Registration with the Health Professions Council of South Africa.

Work experience

• 3-5 years of working experience in a clinical environment.
• Experience in training, coaching and mentoring and providing IT system support to end users.
• Experience in working on an electronic medical record (EMR) system.

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Knowledge

• Knowledge and support of the ever-evolving Netcare strategy of patient-centred Health and care.
• Continuously deepen the awareness of the strategy to address new challenges within the Healthcare sector, to build a competitive advantage and sustainability through the Netcare moat strategy.
• An advanced level of Computer Literacy and proficiency in MS Office applications.
• Knowledge of health-related policies, procedures and legislation would be beneficial.
• Strong interpersonal skills: developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems; managing conflict resolution.
• Demonstrates excellent organisational skills: organised and structured. Manage timelines to ensure that work is completed timeously.
• Multi-tasking ability and the ability to handle stressful situations, difficult stakeholders (internal and external) appropriately and superior levels of patience and conflict resolution abilities.
• Ability and experience in recognising developmental areas in others and supporting them through coaching to overcome these.
• Excellent attention to detail.
• Ability to drive the change management process