Store Manager, Menlyn - AVI Limited

Founded in 1975 by Karl and Hildegard Zeppel, GREEN CROSS is a leading premium footwear brand, targeting discerning consumers who are looking for comfort, quality and classic styling. GREEN CROSS shoes are distributed through a national footprint of company-owned, mono-branded retail stores, complemented by a network of select trading partners. 

GREEN CROSS now also trading under the GX&Co. continues creating career opportunities for talented and passionate individuals who wish to contribute significantly to the success of this dynamic business.

Main Purpose:

To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.

Line Manager: Regional Manager

Direct Subordinates: All Flexi timers and permanent staff within the store

Job Specification:

Key Performance Areas:

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability
• To adhere to merchandising standards in line with the brand requirements to ensure a good product mix
• To ensure proper stock management and control to minimize loss and to ensure product availability
• To deliver the best customer service to ensure the best customer experience
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop and hold people accountable appropriately

Minimum Requirements:

Experience:

• Minimum of 5 years’ retail experience
• Minimum of 12 – 18 months of management experience

Qualifications:

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage

Skills & Knowledge:

• Knowledge of relevant Industrial Relations (IR) Law
• To discipline staff and initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Conflict management
• Time management
• Customer service skills
• Leadership skills

Competencies:

• Delivering results and meeting customer expectations
• Follow instructions and procedures
• Leading and supervising
• Achieving personal work goals and objectives
• Adhering to principles and values
• Working with people
• Planning and organising
• Coping with pressure and setbacks
• Persuading and influencing
• Deciding and initiating action
• Adapting and responding to change
• Presenting and communicating information