Field Assistant Technician - Gilbarco

The primary objective of a technical assistant is to assist the team to ensure efficient & effective delivery of technical services & maintenance within the region to achieve operational SLA’s. The technical assistant will be required to assist our technicians on site with installation, repair and maintenance of fuel management systems ie. ATG, Pumps and E Fuel equipment.

A high level of focus is given to all regional projects which are monitored and delivered on time, with continuous drive to maintaining HSSE standards and compliance.

KEY RESPONSIBILITIES

• First Aid / Fire watch duties on site
• Confined space entry work
• Assisting technicians with installations, repairs and maintenance
• Assist with all HSSE including checklists and inspections.
• All Training must be attended and refresher courses requested if required.
• Calls are resolved the first time with repeat calls being monitored against monthly SLA performance.
• Ensure that the quality of work carried out is exceptional at all time, with maintaining housekeeping across fleet & sites.
• High level of professionalism and feedback is maintained.

• Provide detailed, complete information on the intelliserve electronic job card updates, as well as the HEAT call closure updates within SLA and updates closed out on time.
• Report on incident and near misses.
• Ensure that safety compliance is always adhered to, by finalizing monthly HSSE inspections.
• Ensure that safe driving is always practiced, including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc. and actions are closed out for none conformance, to sustain a 95% driver safety score across the month.
• Ensure that proper PPE is always worn and inspected as part of the monthly HSSE inspection process.
• Ensure their van stock is maintained weekly with, used stock been booked out of each van, with warranty and replenishment stock been tracked correctly.
• Provide updated and effective feedback to the service desk where required to ensure minimal delayed as well as updated feedback to our clients etc.

POSITION RELATIONSHIPS

Internal

• Technicians
• Project offices
• Other internal departments
• Team Leader / Service Manager

External

• Oil companies
• Sub-Contractors
• Branded Marketers
• Commercial and private use clients
• Government & Municipalities

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• 100% HSSE compliance.
• 98% Call completion monitoring within stipulated & tracked SLAs.
• 100% Feedback is provided to the service desk within stipulated SLAs.
• 100% Support of all teams, within your region.

Lagging -

• First time fixes are achieved above 95% of all there calls attended to in the month.
• Compliance around product standard work requirements, to ensure quality at all time.
• 100% housekeeping is maintained across all site, projects and company assets.
• An above normal level of professionalism and integrity.
• Importance on been punctual at all times, with an aim at achieving 100% planned response time.
• 100% Accuracy, completion and submission across all paperwork and audits submissions

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/ Achievements:

• Matric with at least N3 in electrical, Mechanical or electronics engineering
• Preferred: Diploma in Electrical/Mechanical/Electronics Engineering

Experience/ Knowledge:

• At least 1 years working experience within a service-based industry

Specific Skills

• Proficient computer skills
• Accuracy, efficiency, and reliability are key skills
• Ability to communicate quickly and effectively both written and verbal
• Proven logical problem-solving skills
• Good leadership skills

ROLE-SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Driven

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solution that meet customer expectation.
• Establishes and maintains effective customer relationships.

Collaborative

• Works cooperatively with others across the organization to achieve shared objectives.
• Represents own interest while being fair to others and their areas.
• Partners with others to get work done.
• Credits others for their contributions and accomplishments.
• Gains trust and support of others.

Inclusive

• Seeks to understand different perspectives and cultures.
• Contributes to a work climate where differences are valued and supported.
• Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
• Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable

• Follows through on commitments and makes sure others do the same.
• Acts with a clear sense of ownership.
• Takes personal responsibility for decisions, actions and failures.
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Designs feedback loops into work.

Champions VBS

• Identifies and creates the processes necessary to get work done.
• Separates and combines activities into efficient workflow.
• Seeks ways to improve processes, from small tweaks to complete reengineering.
• Is a simplifier, focused on cutting through complexity?
• Prioritizes to the critical few – focuses on what matters most.

Self-Aware

• Reflects on activities and impact on others.
• Proactively seeks feedback about shortcomings.
• Admits mistakes and gains insight from experiences.
• Knows strengths, weaknesses, opportunities, and limits.

Pioneering

• Comes up with useful ideas that are new, better, or unique.
• Introduces new ways of looking at problems.
• Can take a creative idea and put it into practice.
• Encourages diverse thinking to promote and nurture innovation.
• Anticipates and adopts innovative digital and technology applications.

Agile

• Learns quickly when facing new situations.
• Experiments to find new solutions.
• Takes on the challenge of unfamiliar tasks.
• Extracts lessons learned from failure and mistakes.
• Bounces back from setbacks and failure.