Maintenance Technician - Alstom

The purpose of the role is to provide technical support to the customer during commercial service, and preventive and corrective maintenance before and after the warranty. Perform train preparations and execute corrective maintenance during and after warranty.

Ensure that availability and performance targets are achieved in line with Customer requirements.

The job involves frequent mobility, with work in several depots, and at times on the train corridors and carrying out technical support and maintenance on q 24/7 shift pattern and on-call basis (night, day and on week-end)

Responsibilities:

Technical Support

• Support/Interface with the Engineering Department for the analysis of all data coming from the field for resolution of technical problems on the trains
• Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function
• Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service
• Support the customer in corrective and preventive maintenance execution by:

• Coaching and training the customer on executing maintenance task, following procedures delivered by Gibela

• Render services to the engineering team upon request
• Answering to all requests addressed by the customer – by call or directly at the technical support desk
• Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working
• manuals, troubleshooting guides and train system knowledge

Maintenance Execution

• Troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require
• Manual work and sometimes working on powered-up trains in a safe and controlled manner
• Perform damage or vandalism incidents corrective maintenance
• Carry out such work by strict Health and safety procedures as laid down by legislation and the
• Company Health & Safety policies
• Carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized
• equipment/working manuals, troubleshooting guides and train system knowledge
• Undertake other duties as specified by the Depot Manager or person delegated by him/her
• Adhere to company procedures especially about Quality and Health & Safety
• Report accidents/incidents, and the work done to repair the Trains
• Drive company vehicles as and when required and applicable
• Attend all relevant training provided by the company as instructed by the line manager
• Obtain and maintain all mandatory and special process certifications
• Obtain and maintain all other training deemed necessary by the line management
• Train new members of the team
• Assist the Reliability team and the Field Engineer in understanding the root cause of complex failures

Requirements

• A minimum of a National Diploma or equivalent qualification in Electrical Engineering
• Minimum of at least 2 years experience in a similar role and environment
• Industrial background with 3 to 5 years of experience preferably in the railway industry
• Technical/ Electro-Mechanical background with 3 - 5 years of experience preferably in the railway industry
• Ability to read and understand schematics drawings and software specifications
• Working knowledge of Quality and Health & Safety standards and systems preferable
• Computer literate (Word, Excel, PowerPoint

Measurement:

• Achievement of QCD (Quality Cost & Deliver) Commitments and EHS
• Demonstrate a good understanding of the customer-supplier relationship
• Adhere to EHS and Quality policies
• Continuous improvement of task executions
• Technical performance for customer corrective and preventative team
• 24-hour repairs for any defect upon receiving the train for repairs
• Right Diagnosis of the repair to be done to solve the defects
• Root cause investigation of complex failures
• Understanding of the Train sub-systems and reading of train schematics
• Ability to train and coach the customer technicians on fault-finding
• Help Desk Measurement