Junior Officer: Customer Service (C&B) - Absa BankCustomer Care / Call Centre Jobs In South Africa 2023
Jobs In Eastern Cape 2023
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Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
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- Respond efficiently, accurately and courteously to all customer service matters, complaints, requests |
- Support the development and maintenance of processes in the Customer Services Centre:
- Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes |
Monitor and control risk associated with the Customer:
- Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
Self-development: Owning and being proactive about own training and development
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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