Client Liaison Officer: Mthatha Office - GPAA

eg. Accountant or Accounting or Kempinski

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Client Liaison Officer: Mthatha Office - GPAA

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1. Patiently scroll down and read the job description below.

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REF NO: CLO/EC/2023/07-1P


The successful incumbent will be responsible for a wide variety of tasks which includes the following but are not limited to:

Providing education and training:

  • Conduct training for the HR Unit on the correct completion of documentation to be submitted to GPAA.
  • Conduct workshops and roadshows to Members, Employers and Stakeholders to create an understanding of products used and processes to be followed.
  • Conduct Induction Programme for employees and stakeholders to create an understanding of products used and processes to be followed.
  • Plan presentation of education materials, monitor and evaluate the effectiveness of programmes conducted, and recommend enhancements.
  • Market new services offered by GPAA by conducting training of new/current Users including E-channel.
  • Promote compliance with GPAA’s processes and procedures.
  • Compliance of employer and stakeholders.
  • Check reported feedback regarding compliance with performance from the employer departments.
  • Follow-up/trace missing information on outstanding documents in order to enable finalisation of the process (Trace members for outstanding life certificates).
  • Analyse documents received on PCM (Pension Case Management) to provide feedback to departments on core issues identified, highlighting key issues to Senior CLO.
  • Ensure that GPAA rules, products and processes are understood and adhered to.



Enquiry management (General and RMC):

  • Check member queries through the wireless facility and resolve them on-site.
  • Provide information regarding member cases.
  • Facilitate meetings with relevant client departments in resolving administrative issues.
  • Confirm member status with the employer (RMC).
  • Update member information on the RMC portal application.
  • Requesting and receiving additional information from the Employer with regard to Medical and IOD.
  • Interaction with Compensation Fund regarding IOD enquiries.

Collection of all documentation:

  • Pre-verification of documents received from Employer, Member and Third party.
  • Checking and capturing documents.
  • Barcoding, linking and indexing of documents.
  • Scanning documents onto PEKWA.
  • Quality assurance of each case using a control sheet.
  • Collect supporting documents for RMC processes.
  • Collect original awards from Employers regarding IOD.


  • An appropriate three-year tertiary qualification (B Degree / B Tech / N Dip) (at least 360 credits NQF level 6) with a minimum of four (4) years experience in Client Relations management environment. 
  • A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify).
  • Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying.
  • The applications of individuals currently residing in the Province applying may receive preference (Eastern Cape and adjacent areas). Demonstrable customer relations skills.
  • Computer literacy would include a good working knowledge of Microsoft Office products.
  • Knowledge of Employee Benefits.
  • Knowledge of Client Relations Management. 
  • Knowledge of GEPF services and products.
  • Geographical knowledge of the region applying for. 
  • Knowledge of two indigenous languages spoken in the region applying for.
  • Driving skills (hence the requirement of a driver’s license).
  • Good analytical skills.
  • Strong customer orientation with good customer relations skills.
  • Excellent problem-solving skills.
  • Excellent communication skills at all levels in and outside the organization (verbal and written).  
  • Outgoing personality.  
  • Ability to build strong network relationships.
  • Ability to work in a team.
  • Excellent presentation skills.
  • Ability to take responsibility and work independently.
  • Must be customer oriented, with good customer relations skills.
  • Good problem-solving skills.
  • Good communication skills both written and verbal with the ability to communicate at all levels.
  • Outgoing personality. Ability to build strong network relationships.
  • Ability to work in a team. 
  • Excellent presentation skills.



ENQUIRIES: Felicia Mahlaba Tel No: (012) 319 1455

SALARY: R424 104 per annum (Level 09), (basic salary)

CENTRE: Mthatha Office

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