IT Service Desk Consultant - Truworths

Truworths seeks to appoint an IT Service Desk Consultant to provide first-line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, and telephony queries. This position will be based at our Head Office in Cape Town.

Key Responsibilities

• Provide 1st line technical support.
• Provide support telephonically and via email to users.
• Ensure calls are resolved within SLA.
• Prioritise and manage Incidents / Requests and Problems.
• Provide trend and pertinent feedback to line manager on common problems.
• Quality of service by keeping Incidents and Request updated daily on system.

Competencies

• Good communication skills.
• Team Orientation.
• Self-Starter.
• Self-motivated.
• Attention to detail.
• Must be able to work under pressure.
• Team player.

Qualifications and Experience

• 1 year experience in similar support environment.
• Knowledge of retail operations.
• Minimum of Matric qualification (Grade 12 qualification).
• An IT qualification / certification or diploma would be an advantage.
• Well-developed communication skills.
• Computer literacy is essential.
• Accuracy and attention to detail.
• Adaptability.
• Planning / organising ability with highly effective time management skills.
• Ability to work under pressure and think on your feet.
• Excellent verbal communications and people skills.
• Strong team player, committed and energetic.
• Must have reliable transport.
• Must be able to work shifts (incl. weekends and public holidays).