Application Support Specialist - South African Civil Aviation Authority

SOFTWARE ANALYSES & TESTING

• Investigate and analyse existing system and recommend improvements.
• Ensure that software applications are tested.
• Ensure that application is testing done prior moving to production.
• Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

• Implement application improvements on existing systems within the organisation.
• Conduct configuration of systems to ensure that the clients’ needs are met.
• Eradicate tedious workflows and duplication on existing applications or systems.
• Develop data flows.
• Participate in automation of business processes.
• Develop business reports and templates.

SOFTWARE UPGRADES

• Manage and monitor software upgrades.
• Test and implement new software releases.
• Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

• Enhance existing systems as per user requests.
• Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

• Provide efficient system maintenance and support.
• Analyse and provide solutions for recurring production issues.
• Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
• Extract data and reports as and when requested.

SYSTEMS INTEGRATION

• Assist with Integration of various systems in the organisation.
• Participate in system integration testing.

Requirements

Minimum Qualification: 

• National Diploma in IT or related qualification

Ideal Qualification:

• Java programming certificate

Experience

• 3 years IT Technician
• 3 - 5 years working in the IT environment