Application Support Specialist - Media24

The purpose of the role is to ensure the smooth operation of all software applications used by the business. You will act as a bridge between users and technology, troubleshooting issues, providing technical guidance, and keeping everything running smoothly.

Key Responsibilities:

• Serve as an escalation point for difficult problems and complex enquiries.
• Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.
• Identify trends and patterns between diverse support request descriptions and foresee future problems.
• Master various publishing software platforms like manuscript formatting tools, metadata management systems, and e-commerce platforms. Expertise in Bookmaster ERP is compulsory.
• Unravel technical mysteries with ease. Diagnose and troubleshoot software issues, fix glitches, and ensure smooth application performance across departments.
• Analyzing systems, auditing, or verifying data and testing.
• Explain complex technical concepts to non-technical users and collaborate effectively with authors, editors, designers, and sales teams.
• Understand data security best practices, implement access controls, and monitor systems for potential threats.
• Automate repetitive tasks, streamline workflows, and build custom scripts to maximize efficiency. Familiarity with scripting languages like Python or VBA is a bonus.
• Analyse usage statistics, generate reports and identify trends to improve application performance and user experience.
• Stay updated on industry trends, learn new technologies quickly, and be ready to tackle new challenges with curiosity and enthusiasm.

Requirements and experience

• Relevant Post Matric qualification
• At least five years of experience
• Computer skills
• Advanced knowledge of Excel – Formulas, filtering, VLOOKUP
• In-depth knowledge of Bookmaster ERP modules is compulsory
• B2B Ecommerce Expertise
• Forms master fluency
• Integrator Savvy
• Database queries & reporting
• Familiarity with Publishing APIs

Skills

• Adaptability
• Willingness to learn
• High attention to detail and expert level of accuracy
• Multitasking abilities
• Proactive
• Organizational skills
• Strong troubleshooting and problem-solving skills
• Time management skills
• Working independently and in a team-based structure
• Integrity
• Knowledge of the educational publishing industry will be advantageous.