Field Service Engineer - Volvo Group

eg. Accountant or Accounting or Kempinski

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Job Description: Responsibilities, Qualifications, and Necessary Skills

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The main purpose of the role: 

Provide field technical support to customers by installing, configuring, calibrating, and repairing technical products and systems at customer field locations.

Reporting:  This position reports to Senior Manager Technical and Warranty.

Job Objectives:

  • Performing a variety of maintenance and technical support on installed products and equipment.
  • Troubleshooting, diagnosing, and resolving malfunctions.
  • Determining when products should be upgraded or replaced.
  • May provide onsite training for customer support personnel. On Professional level applies practical knowledge typically obtained through education and work experience (position typically requires 8 to 10 years relevant experience).
  • Work independently with general supervision.
  • Problems faced are difficult but typically not complex.
  • May influence others within the job area through explanation of facts, policies, and practices. Escalate competence concerns identified.
  • Support Warranty and Service contracts in correct judgement of failures reported (e.g. if problem is operational, maintenance related or lack there off or product based).



  • discuss technical and quality related issues with dealers and customers. 
  • Support, justify technical reasons for GW.
  • Support with technical aspects of campaigns.
  • Support with “workshop readiness” at new product launches within region
  • Financial impact on warranty claims.
  • To the best of knowledge identify cause of failure (e.g. driver abuse, quality issue, poor maintenance part, or vehicle specification).
  • Maintain good liaison with departmental manager.
  • Advise as required on mechanical and diagnostic problems.
  • Review with Area Technical and Warranty Manager on findings.
  • Generate weekly reports.

Qualification & Job Experience:

  • Qualified Diesel Technician or Auto Electrician with 10 years service in workshop.
  • Breakdown field service analysis will be an advantage.
  • Electronic knowledge including diagnostic testing.
  • Excellent communicator with real talent for cultural integration.
  • Ability to demonstrate successful international business experience within a global network
  • Matric / Grade 12.
  • Code 14 driver’s license
  • Read and write English.
  • Manage and motivate staff in the quality field.

Key Competencies:

  • Administration skills.
  • Quality Control abilities.
  • Computer literate.
  • Ability to demonstrate a clear vision, global mind-set and successful people & culture leadership.
  • Customer and business-oriented mind-set.
  • Knowledge of Volvo warranty system (UCHP).
  • Be able to work independently.
  • Support for driving the product development in the VSA.
  • To provide within the unit effective leadership, co-ordination, and general direction.
  • Excellent interpersonal skills.
  • Confident, reliable, and inspired by working in a fast and changing environment.
  • Planning & organisation skills.
  • Good facilitation skills.
  • Strong technical and parts systems experience.
  • Problem solving / resolution skills.
  • Innovative thinker.
  • Sound Knowledge and experience of the automotive / transport industry.
  • Ability to work autonomously.
  • Willing to travel extensively



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