Sales Support Specialist - MultiChoice Group

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto.

We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On Demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Key Customers

External Customers: Advertising Industry (Media Agencies, Creative Agencies and Direct Clients), Producers and content creators

Internal Customers: DMS Sales SA; DMS Business Enablement Department; DMS Trade Marketing; DMS Ops team; Programming teams; DMS Planning

Location: Randburg, South Africa

Purpose of the Position:

Responsible for overseeing and implementing General Entertainment campaigns once the Sales team has sold sponsorships. It’s a multi-faceted role which includes packaging of proposals, billing of campaigns and liaising with both internal and external clients. Strong administrative ability is required to be an effective link between GE Sales and the Operations Function (Scheduling/Contracting).

Key Performance Areas

Tasks

Proposals and Contracts

• Act as the gateway for all sponsored properties between DStv Media/channel partner/sponsor/agency/production houses
• Sponsor/agency, DStv Media and channel expectations are met and implemented according to specified requirements
• Draft sponsorship contracts detailing all the elements, and ensure signed contracts returned and distributed prior to flighting/production
• Create detailed sponsorship schedules of the elements per project, and then include all sponsor elements as per signed contract
• Ensure all required parties have a full understanding of the sponsorship schedule and requirements thereof; obtain client approval during the process

Deal Management

• Get material and graphics from the client if required for the production
• Create the airtime brief of the sponsorship elements, brief the relevant DStv Media and channel teams, and get client approval before going to air
• Brief in-competition campaigns and update the systems for SMS/IVR entry mechanisms, and process competition entry volumes for client
• Ensure clients deliver prizes before flighting and manage dispatch thereof
• Manage and monitor production timelines and ensure all parties adhere thereto, and ensure quick turnarounds on all approvals
• Run weekly scheduling meetings

Billings/Accounts

• Capture sales contracts onto billing monthly sheets
• Capture schedule payments on Landmark
• Maintain Contractual billings and Event schedules
• Resolve Billing Queries with Clients and Accounts Department
• Report on relevant schedules to Accounts for Sales tracking
• Assist with Sponsorship phasing for the budgeting process

Production and Scheduling

• Brief in-promo and Billboards to SS On-Air-Marketing
• Create Production Chase lists for Clients/Agencies
• Ensure Sponsor Material is received, processed, and captured timeously
• Book client assets with the internal graphics team for editing
• Ensure sign-off and approval of rendered assets
• Implement bespoke assets with the SS production team

Administrative Tasks

• Ensure material is approved, delivered on time, and flighting codes are allocated – may need to collect material from time-to-time
• Monitor sponsorship elements to ensure they are executed and flighted as per the sponsor contract
• Ensure sponsorship elements that are not flighted or flighted incorrectly, are communicated to your line manager as they are detected
• Keep necessary parties informed of the status of the sponsorship/project
• Attend production shoots and client functions when necessary
• Attend client meetings on key sponsorships/projects where necessary
• Handle client queries, requests, and issues on sponsorships timeously
• Obtain the necessary reports and data of the completed sponsorship and prepare a post-campaign analysis report and/or presentation
• Attend and minute DStv Media and channel status meetings where required
• Attend to PA Duties from time to time (meetings, boardroom bookings, travel, admin)

Qualification

• Diploma in Media, Marketing & Communications or Project Management

Experience

• 3-5 years Media and Implementation experience
• Knowledge of the media industry, especially sponsorships

Technical Competencies

• Fully computer literate (PowerPoint, Excel, Word, Office etc.)
• Understanding of Broadcast systems and some technical knowledge
• Project Management skills
• Sound computer literacy
• Excellent communication skills, written and verbal in English
• Excellent Presentation Skills
• Networking and client service skills
• Interpersonal skills
• Time management skills

Behavioural Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking