Receptionist: Transpharm Hermans - Shoprite Group

Purpose of the Job

The successful candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay.

Key performance areas will include switchboard management and reception.

Administrative

Job Objectives

• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested.
• Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing them to the relevant individual.
• Manage boardroom bookings.
• Receive all company mail and deliver it to the right person
• Maintain and update the company’s phone directory and ensure switchboard systems work effectively at all times.
• Conduct administrative tasks.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Assisting clients with stock collections and payments.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• 1+ years experience as a receptionist and working with switchboards.

Knowledge and Skills

• Knowledge of switchboards and phone systems
• Excellent telephone etiquette and good language skills
• Good communication skills both verbal and written.
• Punctual and must be able to work under pressure
• Fluent in English as well as at least one other official language
• Computer-literate (Excel/word)
• Excellent typing skills