Delivery Support Agent - Engen

Who You Are:

• You have excellent time management skills
• You have outstanding numeracy and problem-solving skills
• You have strong written and verbal communication skills
• You are passionate about improving the sustainability and social responsibility of our business
• You are equally comfortable and love negotiating with suppliers
• You have a positive, team-oriented mentality and highly collaborative.
• You have an awareness of the macro-economic fuels environment

What you'll be doing:

• Inbound and Outbound Call queries: End-to-end query management within SLA, and logged in CRM accordingly
• Shipment creation and changes in line with HSEQ Offloading Rules and Weighbridge Calculator, cost efficiency
• Collaboration with internal stakeholders to ensure successful execution of schedules and escalating deviations from plan whilst ensuring stakeholders are communicated to Communicate to Customers and Sales deviations from plan
• Reporting to internal Stakeholders
• Preventative and post event returns follow up
• Performance reporting
• Investigating queries and deviations
• Ad hoc support on planning/scheduling
• Shift role which is aligned to Depot operations.

What you'll have done before:

• NQF Level 6 or,
• 3 years experience in a scheduling environment
• 5 Years of Customer experience

Exciting Challenges you might face in the role:

• Continuously find solutions to delivery problems while successfully balancing service and cost elements.
• Consistently perform at a in line with delivery control KPI requirements
• Perform consistently in a pressurized 24/7 environment.
• Operate effectively in an ever-changing, dynamic and agile business environment