SPAR Group Sales / Marketing / Retail Jobs in Durban
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PURPOSE
The role of the Business Analyst is to deliver business benefits to SPAR through targeted Technology and Process initiatives that are aligned with the business unit strategy and objectives. The Business Analyst must ensure desired business outcomes are realized through detailed documentation of the technology and process enhancements required for the business to achieve its goals.
Additionally, the role involves ensuring constant and optimal functionality of the Group IT systems by supporting system users in SPAR and within the divisions. The role requires designing solutions that respect local autonomy across Distribution Centres and retailers while ensuring national consistency.
KEY PERFORMANCE AREAS
- Analyse and improve business processes, identifying opportunities for efficiency and sustainability.
- Gather, clarify, and document business and technical requirements, translating them into actionable solution designs.
- Map current and future processes, assess change impacts, and ensure accurate documentation.
- Oversee testing and quality assurance, including reviewing test cases and leading user acceptance testing.
- Support data migration and validation to ensure data integrity.
- Participate in strategic projects, contributing to deliverables and project schedules.
- Facilitate solution rollout and provide ongoing Level 2 support for operational issues.
- Manage relationships with vendors, technology partners, and stakeholders to resolve issues and deliver solutions.
- Maintain up-to-date system documentation and support knowledge sharing.
- Proactively propose system improvements
- Ad hoc duties as required by management
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Minimum requirements
SKILLS/KNOWLEDGE/EXPERIENCE
- Bachelor of Commerce or equivalent relevant tertiary qualification
- At least 5 years’ experience as a Business Analyst or similar role in Wholesale and Retail
- A minimum of 3 years’ experience as a Junior Business Analyst
- At least 3 years’ experience in Retail (advantageous)
- In-depth knowledge of the relevant application stack
- Knowledge of key frameworks such as BABOK Framework, Application Lifecycle (ALM), Systems Development Lifecycle (SDLC), and Program and Project Methodologies such as Agile and Waterfall
- The ideal applicant will satisfy the following skills requirements:
- A high degree of confidentiality, emotional maturity, ethical values and integrity
- Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner
- Ability to manage multiple priorities in a fast-paced retail environment
- Must have a high stress tolerance and the ability to work efficiently under pressure
- Ability to translate business outcomes into technical requirements
- Utilizing technical knowledge and analytical skills to solve complex problems
- Business process design, optimisation and review skills
- Must be collaborative, influential, and rational
- Exceptional accuracy and extreme attention to detail
- Quality-oriented and self-driven to achieve results
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