Tsebo Group Administrative / Secretarial Jobs in Gauteng
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Full Job Description - Read Carefully
TsAfrika Catering is looking for a professional, service-driven Receptionist to deliver an exceptional guest experience at our client site. This role is the face of our front-of-house environment and ensures that every customer interaction reflects our commitment to quality and service excellence.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialize in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose.
Duties & Responsibilities
- Welcome and assist guests in a warm, professional and efficient manner.
- Manage walk-ins, enquiries, and reservations for dining and events.
- Coordinate service flow with the kitchen and front-of-house teams to ensure smooth operations.
- Communicate menu offerings, specials and dietary information clearly to guests.
- Handle customer feedback and support effective service recovery where required.
- Monitor and maintain the presentation, cleanliness and readiness of all front-of-house areas.
- Support the coordination and set-up of corporate meetings, functions and events.
- Capture and share guest feedback and service trends with the Unit Manager to support continuous improvement.
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Skills and Competencies
- Strong verbal and written communication skills
- Professional telephone and email etiquette.
- Customer service and complaints handling skills.
- An outgoing personality
- Basic knowledge of food service, menus, and dietary requirements.
- Computer literacy (email, MS Office, reservation/booking tools if applicable).
- Able to manage multiple tasks and priorities during busy service times.
- Excellent organisational and time-management skills
- Well-presented and groomed, in line with TsAfrika and client image standards.
- Hospitality and customer centric focus.
Qualifications
- Grade 12
- Diploma in Business Administration
- 3-5 years experience as a Receptionist / Concierge or front of house.
- Strong communication and track record of delivering excellent customer service in a fast-paced setting.
- Well-presented, calm under pressure, and able to manage multiple priorities.
- Experience in Catering, Hospitality, Corporate dining, or similar environment (advantageous)
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