Collections Agent - Mr Price Money (Night Shift)

You are enthusiastic, have an excellent way with people and certainly know how to stand your ground when necessary! Are you someone that has good communication skills, assertiveness, and persuasiveness?

This is what it takes in this role which involves contacting arrears customers to collect on the overdue instalments for all lending products, thereby minimizing bad debt write-offs.

As a strong team player, you will report to the Collections Team Leader                                                                                                                                                                                                                                                       

Key Responsibilities:

• Accurately updating customers' information

• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.
• Negotiate payment arrangement in accordance with set standards

Requirements:

A good telephone manner, customer service orientation and attention to detail are what it takes to succeed in this role, as well as the following key requirements:

Education:

• Grade: 12
  
  

Experience:

• 1 years' experience in debt collection and/or relevant tertiary qualification     

Knowledge/ Skills:

• NCA (National Credit Act).
• CPA (Consumer Protection Act).
• Debtors Processes.
• POPI (Protection of Personal Information).
• DCA (Debt Collectors Act).
• Collection best practices.
• Understanding of the life cycle of an account
• Understanding of the collection process and the systems that drive these processes
• Able to work overtime when required, Public Holidays included.
• Computer literacy - MS Office.
• Must be able to work from 14:00pm to 20:00pm and alternate Saturdays