Receptionist - Beekman Group

Key Performance Areas:

• Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure.
• Ensuring that all Front Office procedures are followed & systems maintained and managed by set standards policies & procedures.
• Duties range from telephone, office administration, reservations, guest-related queries, stock/asset control, data capturing and handling of money.
• Assisting guests with queries and complaints, ensuring that the same are resolved to their satisfaction.
• Facilitating excellent communication with guests, other departments as well as colleagues. General problem-solving tasks.

Position Requirements:

• Matric
• 2 years experience in a similar position
• Computer literacy skills including Excel & Word
• Working experience in Property Management systems
• Excellent guest relation skills and the ability to resolve complaints & problems
• Own transport
• Valid code B driver’s license will be an advantage
• No accommodation

Person Requirements:

• Ability to work under pressure
• Good interpersonal & communication skills
• Patience
• Prepared to work on week-ends; public holidays, late evenings and call outs