Customer Experience Champion - First National Bank
Customer Care / Call Centre Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Fully Funded Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
purpose
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
responsibilities
- Contribute to cost efficiencies through responsible utilisation of work-related resources
- Prevent complaints by proactively identifying customers that need additional check-ins or that are about to leave the branch without being helped, and assist these customers with alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve your performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
ADVERTISEMENT
CONTINUE READING BELOW
experience and qualifications
- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage
- Experience - 1 to 3 years of experience in a retail environment
additional requirements
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- No Referral plan is assigned to this job.
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
Jobs Live Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.